Smycall online support

Access to Smyzone H 24/7: by entering your credentials, you can access Smyzone from your PC, tablet or smartphone, where you can find a large database of technical information about your installation. In particular, it is possible to consult the machine technical sheet, the technical specifications, video guides, tutorials, format change-over procedures, parameter description, etc.

Assistance over the phone: by dialing the number +39.035.84.59.08 you can contact a specialized technician in the Customer Service. Should everyone be busy at the moment, you will be called back as soon as possible (*).

Assistance via chat: all customers can use Smychat, a messaging application available all over the world in mobile or desktop version. By using this tool, you can enter a request for intervention and share images and videos, thus making troubleshooting operations quicker and more efficient (*).

Remote support through Teamviewer: it allows trouble-shooting and problem solving, as well as installing the latest upgrades of the machine control software. To use this tool, you simply need internet access to install the Team Viewer programme, which enables the after-sales service to display the machine operating parameters in real time, in order to analyze what is happening (*).

10% discount on maintenance interventions: during Smycall validity you are entitled to get a 10% discount on the manpower costs of scheduled interventions, installation of upgrades and new formats and other onsite interventions not related to emergency situations.

Priority access: by subscribing to Smycall, your request for intervention will be given priority over other requests coming from customers without Smycall package. This ensures a quicker support and the preservation of a high level of performance of the installation.